Refund policy
At Raw Graffix, we work with a print-on-demand process, which means all products are custom-made for you after your order is placed. As such, returns and exchanges are not supported if you order the wrong size, or color, or simply change your mind.
However, in the case of a damaged product or manufacturing error, we are happy to resolve the issue by offering a free reprint or a refund. To qualify, you must contact us within 30 days of product delivery.
Eligibility for Reprint or Refund:
- The issue must be related to damage or a manufacturing defect.
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Requests must be submitted within 30 days of receiving the product.
- Clear photos of the damaged item or defect must be provided as proof.
- Items must be in original condition—unworn, unwashed, undamaged, and unaltered.
How to Request a Resolution:
- Email us at info@rawgraffix.com with your order number and photos of the issue.
- Our team will review your request and provide a resolution promptly.
Thank you for your understanding and for choosing Raw Graffix! If you have any questions or concerns, don’t hesitate to contact us.